How Patient Chat via Texting Improves the Patient ExperienceHOW PATIENT CHAT VIA TEXTING IMPROVES THE PATIENT EXPERIENCE

Practices are beginning to recognize the importance of using convenient communications to engage their patients, both before and between appointments, to improve patient satisfaction. A channel that offers unparalleled convenience for patients is text messaging.

In this brief we explore:

  • How patient conversations via texting improve the patient experience
  • How the practice experience is improved with patient chat
  • When it is appropriate to use patient chat