From Reactive to Proactive
How Patient Surveys Drive Satisfaction
Staying financially healthy requires that providers stay competitive and patient-centered, as patients now have even more care options available to them and a “consumer first” mindset that drives more researching and switching behavior. Providers must understand which care quality variables are most important to their patients, as well as how they are meeting their patients’ expectations of those variables. In this white paper, we'll discuss how patient surveys can drive satisfaction.
In the white paper we'll explore:
- The importance of continuously monitoring patient satisfaction
- Categories of questions that can provide insights on where improvement is needed
- The benefits of using automated surveys to gather patient feedback